- HMRC urges self-assessment taxpayers to spread the cost
- Cash usage on the rise for second successive year
- Latest guidance for employers
- HMRC could save millions of hours with tracking system
- Government launches Industrial Strategy Advisory Council
- Over 40,000 file self-assessment over the Christmas break
HMRC urges self assessment taxpayers to spread the cost
HMRC is reminding people who pay tax by self-assessment of the opportunity to spread the cost of their bill with the Time to Pay facility.
More than 15,000 self-assessment customers have already set up a Time to Pay payment plan for the 2023/24 tax year to help spread the cost, according to the tax authority. And there is still an opportunity to sign up for such an arrangement.
HMRC says it offers these payment plans to support taxpayers unable to pay their tax bill in full and looking to manage their tax payments over regular monthly instalments.
The online deadline to file a tax return for the 2023/24 tax year and pay any tax owed is 31 January 2025.
Taxpayers who are unable to pay their tax bill in full, owe less than £30,000 and are eligible, can quickly and easily apply online without the need to contact HMRC directly. Those that owe more than £30,000 are still able to apply but would need to contact HMRC.
Myrtle Lloyd, HMRC’s Director General for Customer Services, said:
‘We’re here to help customers get their tax right and if you are worried about how to pay your self-assessment bill, help and support is available.
‘Customers can set up their online payment plan to suit their own financial circumstances and can spread those payments across a maximum of 12 months. It is a valuable option for someone needing extra flexibility in meeting their tax obligations.’
Internet link: GOV.UK
Cash usage on the rise for second successive year
Cash use in the shops rose for a second year in a row in 2023 after a decade of falls, according to the British Retail Consortium (BRC).
Notes and coins were used in a fifth of transactions last year as shoppers found cash helped them to budget better, said the BRC.
Overall, customers visited shops more frequently but made smaller purchases. The total number of transactions rose from 19.6 billion to 21.0 billion while the average amount spent per transaction fell from £22.43 to £22.03.
Meanwhile, card fees paid by retailers continued to grow. The total amount paid by retailers to banks and card schemes rose by over 25% in 2023. This brought the total card fees paid to £1.64 billion.
Chris Owen, Payments Policy Advisor, British Retail Consortium said:
‘Persistent inflation and the cost-of-living crisis continued to affect households across the country and many consumers used cash to budget more effectively.
‘However, the dominance of card payments continues apace, accounting for over 85% of spending. Card fees continue to rise at a substantial rate and the Payment Systems Regulator (PSR) must act upon the harms it has identified in its current market reviews. It must move swiftly to reform the market and implement remedies including price caps on fees and price rebalancing measures.’
Internet link: BRC website
Latest guidance for employers
HMRC has published the latest issue of the Employer Bulletin. The December issue has information on various topics, including:
- employer National Insurance contributions and Employment Allowance changes announced at Autumn Budget 2024
- automatic enrolment duties for festive season workers
- confirming plans to mandate the reporting of benefits in kind through payroll software from April 2026
- official rate of interest from 6 April 2025
- Investment Zone employer National Insurance contributions relief guidance
- help your employees top up their State Pensions.
Please contact us for help with tax matters.
Internet link: Employer Bulletin
HMRC could save millions of hours with tracking system
HMRC could save an estimated 1.7 million hours of call handlers’ time every year if it implemented an automated status tracking system, according to two of the leading bodies for tax advisers and chartered accountants.
A joint study by the Chartered Institute of Taxation (CIOT) and ICAEW tracked attempts to contact HMRC across phonelines and webchats for six weeks. It found that more than one-third of contact attempts were made to chase progress on existing enquiries, rather than make a new enquiry.
The bodies say that, while improving customer service performance remained crucial, a significant reduction in the need for agents and taxpayers to contact HMRC in the first place was vital.
Only 33% of contact attempts to HMRC resulted in the query being fully resolved, the study found, with the average wait time across phone and webchat standing at 19 minutes.
The introduction of an automated tracking system to eliminate progress chasing calls could save more than 1.7 million hours each year, the equivalent of 1,000 full-time employees or approximately £36 million, CIOT and ICAEW said.
Additionally, an automated tracking system would reduce the number of staff needed to answer such calls, who could be redeployed elsewhere.
Ellen Milner, CIOT’s Director of Public Policy, said:
‘The report’s recommendations are practical solutions which can deliver significant improvements for agents and taxpayers.
‘Additionally, from an HMRC perspective, resolving issues with progress chasing alone has the potential to save them over £36 million a year in staff costs. This seems a good place to start for releasing funds for much needed investment in training and digitalisation.’
Internet link: CIOT website
Government launches Industrial Strategy Advisory Council
The UK government has launched a new Industrial Strategy Advisory Council which brings together business leaders from across the UK to offer advice.
The government says the Industrial Strategy will help maintain a pro-business environment to capture a greater share of internationally mobile investment and motivate domestic business to boost their investment and scale up their growth.
It will channel support to sectors and geographical clusters that have the highest growth potential for the next decade, the government adds.
Anna Leach, Chief Economist at the Institute of Directors said:
‘We welcome the launch of the Industrial Strategy Advisory Council which will offer independent advice and recommendations to government as it develops the Industrial Strategy.
‘It’s incredibly important to see the role of businesses in designing and delivering the government’s growth mission given prominence. An industrial strategy which embeds stability and long-termism alongside astutely targeted investments can play an effective role in driving this mission.
‘It is also good to see that the council will have a role in holding the government to account in the effective delivery of industrial strategy through data, analysis and reporting. We look forward to engaging with the new council in creating the conditions for businesses to thrive in the UK.’
Internet link: GOV.UK IoD website
Over 40,000 file self assessment over the Christmas break
More than 40,000 taxpayers completed their self assessment returns over the Christmas break, according to figures from HMRC.
On Christmas Day 4,400 people filed their tax return online while almost 12,000 submitted their tax return on Boxing Day.
Christmas Eve was the busiest day for returns over the festive period with 23,731 filing their returns.
Then numbers were released by the tax authority as it continues to encourage taxpayers to prepare and file their tax return ahead of the deadline on 31 January 2025.
Myrtle Lloyd, HMRC’s Director General for Customer Services, said:
‘People who need to file a self-assessment return and already have can enjoy the rest of the festive period knowing they’ve got it wrapped up for another year … for those who haven’t started yet, our online service is available 365 days a year so there’s still a chance to get it done. Go to GOV.UK and search ‘self-assessment’ to access the online help and start today.’
Internet link: HMRC press release
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